Refund Policy

WupHub provides subscription-based access to its customer contact management, permission-based messaging and opt-in automation platform. This Refund Policy explains how subscription cancellations, refund requests and billing-related issues are handled.

Except where required by applicable law or otherwise approved under this policy, payments for WupHub are generally non-refundable once access to the applicable service or billing period has been provided.

WupHub may use third-party payment providers acting as Merchants of Record to process subscription payments. Where applicable, purchases and refunds are also subject to the terms and legal obligations of the Merchant of Record responsible for the transaction.

Nothing in this policy limits any mandatory refund, withdrawal or consumer rights available to you under applicable law.

WupHub subscriptions may be billed monthly, annually or according to another billing period shown at the time of purchase.

Subscription fees are generally non-refundable after the relevant billing period has started, except where required by applicable law, where a refund is approved under this policy, or where the applicable Merchant of Record approves or requires a refund under its policies or legal obligations.

We may consider refund requests in circumstances such as duplicate charges, material billing errors or significant technical issues attributable to WupHub that materially prevented access to the paid service.

Any discretionary refund remains subject to the applicable payment provider's approval and processing procedures.

You may cancel your WupHub subscription at any time through the available billing controls or by contacting WupHub support.

Unless otherwise stated, cancellation takes effect at the end of the current paid billing period. You may continue using the features included in your subscription until that billing period ends, after which the subscription will not renew.

Cancellation does not automatically provide a refund or credit for charges already paid for the current billing period.

If your subscription is managed through a Merchant of Record, cancellation may also be available through that provider's customer billing portal.

Recurring subscriptions renew automatically at the end of each billing period unless cancelled before the applicable renewal date.

The applicable subscription price, billing frequency and renewal terms are presented during checkout.

You are responsible for managing your subscription and cancelling it before renewal if you no longer wish to continue using the service.

A renewal charge is not automatically refundable solely because the subscription was not cancelled before the renewal date, except where applicable law provides otherwise.

If you believe a charge was made incorrectly or that you may be entitled to a refund, please contact WupHub support as soon as reasonably possible.

Please provide sufficient information for us to identify and review the relevant transaction, such as your account email, transaction reference, payment date and reason for requesting a refund.

Refund requests are reviewed on a case-by-case basis, taking into account the circumstances of the purchase, applicable law and the relevant payment provider's requirements.

Where a transaction was processed by a Merchant of Record, WupHub may coordinate with that provider to review or process the refund request.

Submitting a refund request does not guarantee approval of a discretionary refund. This does not affect any refund rights available under applicable law.

Payment providers may deduct transaction, processing or other payment-related fees from the funds paid out to WupHub. Some of those fees may not be returned to us when a payment is refunded.

For a voluntary or discretionary refund that is not required by law or the payment provider's rules, we may offer a refund of the amount remaining after payment provider fees that were actually charged and are non-recoverable. As a result, the amount returned to you may be lower than the original payment. Any such deduction applies only where the payment provider permits it and will be explained to you, including the proposed refund amount, before the discretionary refund is processed.

We will not use this provision to reduce a refund that must be issued in full under applicable law, mandatory consumer rights, a legally required correction of an unauthorized or incorrect charge, or the applicable Merchant of Record's requirements. If the payment provider does not support a fee deduction, its permitted refund amount and procedures will govern.

Separately, your bank or card provider may apply currency conversion rates or charges outside WupHub's control. Such charges are not payment processing fee deductions made by WupHub.

WupHub may partner with third-party payment providers that act as Merchants of Record for purchases made through our platform.

When a Merchant of Record processes a transaction, that provider acts as the seller of record for the relevant purchase and is responsible for payment processing and applicable transaction taxes, refunds and payment-related obligations in accordance with its terms and applicable law.

The identity of the applicable Merchant of Record may be displayed during checkout, on your payment confirmation, receipt or invoice.

Refunds for transactions processed by a Merchant of Record must be handled through that provider's payment system. WupHub may assist with refund requests, but the applicable provider may retain responsibility for approving, issuing or otherwise administering the refund.

The Merchant of Record may approve, deny or require refunds according to its policies, contractual obligations and applicable consumer protection laws.

Approved refunds are generally returned to the original payment method, subject to the provider's available refund procedures.

The time required for refunded funds to become available depends on the payment method, financial institution and payment provider.

Certain WupHub features may involve usage-based charges or third-party communication services, including WhatsApp messaging, email delivery or other communication services where offered.

Where a usage-based service has already been consumed, transmitted, delivered or submitted to the relevant provider, the associated charge may be non-refundable, except where required by applicable law or where the charge resulted from an error attributable to WupHub.

Charges billed directly to you by a third-party provider under your own provider account are governed by that provider's billing and refund policies and are not controlled by WupHub.

For example, if you connect your own third-party messaging or email service account, any charges billed directly by that provider remain subject to your agreement with them.

If you upgrade, downgrade or otherwise change your WupHub subscription, any applicable billing adjustment, credit or proration will be calculated according to the billing terms presented at the time of the change.

Where subscriptions are managed by a Merchant of Record, billing adjustments may be processed through that provider's subscription management system.

A subscription change does not automatically entitle you to a cash refund unless required by law or specifically stated during the plan-change process.

Where WupHub offers a free trial, promotional period, discount or other special offer, the terms displayed with that offer will apply.

If a trial automatically converts into a paid subscription, the applicable price, billing frequency and renewal terms will be disclosed before the paid subscription begins.

Unless otherwise stated, promotional discounts do not automatically apply to subsequent subscription renewals.

If you believe a payment is incorrect or unauthorized, you may contact WupHub support or the applicable payment provider so the matter can be investigated.

We encourage customers to contact support before initiating a payment dispute or chargeback where practical, as many billing issues can be resolved directly.

Where a payment is disputed, reversed or charged back, we may temporarily restrict or suspend the related paid services while the matter is investigated, to the extent permitted by applicable law.

Where a Merchant of Record processed the disputed payment, that provider may be responsible for handling the payment dispute according to its applicable procedures.

Nothing in this section limits your right to dispute an unauthorized or unlawful transaction with your payment provider.

Some jurisdictions provide mandatory cancellation, withdrawal, refund or other consumer rights that cannot be excluded or restricted by contract.

Where such rights apply, they take precedence over any conflicting provision of this Refund Policy.

Refunds or cancellations required under applicable consumer protection laws will be handled in accordance with those laws and, where applicable, in coordination with the Merchant of Record.

Nothing in this policy is intended to waive or restrict any right that cannot lawfully be waived or restricted.

We reserve the right to deny discretionary refund requests where we reasonably believe the request involves fraud, abuse of the service, repeated misuse of refund procedures or a material violation of our Terms of Service or Acceptable Use Policy.

The applicable Merchant of Record may independently investigate suspected payment fraud or abuse under its own policies.

This does not limit any refund or consumer right that applies under mandatory law.

We may update this Refund Policy from time to time to reflect changes to WupHub, our billing practices, payment providers or applicable legal requirements.

The most current version will be published on this page.

For billing, cancellation or refund questions, contact us at support@wuphub.com.